Privacy policy last updated 21.10.22

 

Our contact details

Name: Bluebolt PC LTD

Address:  35 Bartholomew Street, Newbury, England, RG14 5LL

Phone Number: 01189099168

Email: admin@blueboltpc.com

Website: www.blueboltpc.com

 

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details e.g., Email address, phone numbers etc)

• Website traffic, behaviours and analytics.

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How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To identify and help with your sales choices

• To assist any after sales care.

• If you have emailed / sent a live chat.

We also receive personal information indirectly, from the following sources in the following scenarios:

• We use cookies on our website to better the users experience while using our website.

• Information given from yourselves via social media interactions.

• Recorded telephone logs of calls received for training and monitoring purposes.

• If you have purchased an item through an online platform such as Amazon or Ebay etc.

We use the information that you have given us to process orders, and to identify and help with your sales choices, after care and future sales.

It may be used for marketing purposes unless you opt out.

We may share this information with any relevant suppliers for delivery or warranty purposes.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:

Your consent. You are able to remove your consent at any time. You can do this by contacting:

Bluebolt PC LTD 35 Bartholomew Street, Newbury, England, RG14 5LL

Or Email admin@blueboltpc.com

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How we store your personal information

Your information is securely stored.

We keep Personal information on secure databases such as CRMs, Web management and Recorded phone calls this will be stored on our database until you opt out.

Please note that call recordings will automatically delete after one year of the conversation, however please be aware that there are occasions where certain calls will be saved on our database against your file for longer.

This is for the purpose of warranty’s and other such factors.

Your information will be deleted upon request.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Bluebolt PC LTD 35 Bartholomew Street, Newbury, England, RG14 5LL or admin@blueboltpc.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Bluebolt PC LTD 35 Bartholomew Street, Newbury, England, RG14 5LL or admin@blueboltpc.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk